Are you looking for a property to rent?

Our tenant onboarding process is straightforward and hassle-free.

Firstly, we will discuss your requirements in terms of property size, preferred area and rent budget etc. We will then suggest suitable properties and arrange viewing times which are convenient for you. When you find your ideal property, we will start the process by taking your application and supporting documents to be considered along with other suitable applicants, if you are successful (subject to referencing) we will take a holding fee (the equivalent to one weeks rent) which enables us to carry out the necessary credit searches and references.

If a proposing tenant is accepted by us but then decides not to proceed or fails referencing, the full fee will be retained by us.

Once you have been accepted fully before a property is occupied, you will be required to pay the following;

  • A minimum of one month’s rent
  • A deposit/bond (this is the equivalent to 5 weeks rent)

We understand the housing benefit/universal credit process and are fully aware of the timescales in relation to rent payments. Local authorities’ processes differ so our requirements will be discussed with the proposing tenant at the time of application. We will then help you into the property and provide you with council tax, water rates, gas and electric providers. We will always be available to discuss any problems you might incur and we will provide you with our out-of-office contact details, should you need us.

Permitted payments and tenant protection information

As well as paying the rent, you may also be required to make the following permitted payments.

For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant’s behalf) the following permitted payments:

  • Holding deposits (a maximum of 1 week’s rent)
  • Deposits (a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above)
  • Payments to change a tenancy agreement e.g. change of sharer (capped at £50 or, if higher, any reasonable costs)
  • Payments associated with early termination of a tenancy (capped at the landlord’s loss or the agent’s reasonably incurred costs)
  • Where required, utilities (electricity, gas or other fuel, water, sewerage), communication services (telephone, internet, cable/satellite television), TV licence
  • Council tax (payable to the billing authority)
  • Interest payments for the late payment of rent (up to 3% above The Bank of England’s annual percentage rate)
  • Reasonable costs for replacement of lost keys or other security devices
  • Contractual damages in the event of the tenant’s default of a tenancy agreement
  • Any other permitted payments under the Tenant Fees Act 2019 and regulations applicable at the relevant time.

AJP Property Services is a member of the CMP (Client Money Protect) Scheme and also a member of The Property Ombudsman redress scheme